Quantellics (“Quantellics,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of visitors, customers, and users of our website, products, and services.
This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you.
This policy applies to the Quantellics website at quantellics.net, our NinjaTrader indicators and Add-Ons, ecommerce services, customer communications, and any integrations that use Google APIs.
1. Information We Collect
We may collect information you provide directly to us, including:
- Name
- Email address
- Billing and order information
- Customer support messages
- Product license or purchase information
- Information submitted through website forms
We may also automatically collect technical information when you visit our website, including:
- Pages visited
- Session and usage information
- Cookies and similar technologies
2. Ecommerce and Payments
When you purchase a Quantellics product, payment processing may be handled by third-party payment providers.
Quantellics does not intentionally store full payment-card numbers or security codes on its own servers.
Payment providers may collect information necessary to process your transaction according to their own privacy policies.
We may retain transaction information such as:
- Customer name
- Product purchased
- Order ID
- Purchase amount
- Payment status
This information is used to deliver products, provide support, maintain accounting records, and prevent fraud.
3. Google Analytics
Quantellics uses Google Analytics to understand how visitors use our website.
Google Analytics may collect information such as:
- Pages viewed
- Approximate geographic location
- Device and browser information
- Traffic source
- Session duration
- Website interactions
We use this information to improve our website, marketing, products, and user experience.
Google may process this information in accordance with its own privacy policies.
4. Google API Services and Gmail Access
Quantellics may use Google API Services, including Gmail APIs, for limited operational purposes such as sending transactional or customer-service emails from our WordPress and WooCommerce systems.
When a Google account is authorized for this purpose, Quantellics may receive authorization tokens that allow the website to send email through the authorized Gmail account.
Quantellics does not use Google authorization to:
- Read unrelated personal emails for advertising purposes
- Sell Google user data
- Build advertising profiles from Gmail data
- Share Gmail data with advertising networks
- Use Gmail content for unrelated marketing purposes
Google user data is accessed only as necessary to provide the requested email functionality.
Our use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Google requires privacy policies for OAuth-enabled apps to clearly disclose how Google user data is accessed, used, stored, or shared.
5. How Google User Data Is Used
Google user data may be used only for purposes such as:
- Authenticating an authorized Google account
- Sending WooCommerce transactional emails
- Sending order confirmations
- Sending product delivery emails
- Sending account-related notifications
- Sending customer-service responses
We do not use Google user data for unrelated advertising or marketing profiling.
6. Storage of Google Authorization Information
OAuth access tokens and related authorization credentials may be stored by the WordPress website or an installed SMTP/email plugin for the purpose of maintaining the authorized email connection.
We take reasonable steps to protect these credentials from unauthorized access.
We do not intentionally store Google account passwords.
7. Sharing of Google User Data
Quantellics does not sell Google user data.
Google user data may be shared only with service providers that are necessary to operate the authorized functionality, such as:
- Our website hosting provider
- WordPress email or SMTP software providers acting as technical processors
Such access is limited to what is necessary to provide the service.
8. Cookies
Quantellics may use cookies and similar technologies for purposes including:
- Website functionality
- Shopping-cart functionality
- User preferences
- Analytics
- Security
- Marketing attribution
You may control or disable cookies through your browser settings, although some website features may not function properly without them.
9. How We Use Personal Information
We may use collected information to:
- Process orders
- Deliver purchased software
- Provide technical support
- Respond to inquiries
- Operate and secure our website
- Improve products and services
- Analyze website usage
- Send transactional communications
- Prevent fraud or abuse
- Comply with legal obligations
10. How We Share Information
We may share personal information with service providers that assist us with:
- Website hosting
- Email delivery
- Analytics
- Ecommerce processing
- Payment processing
- Customer support
- Security and fraud prevention
We do not sell personal information to third parties.
11. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide our products and services
- Maintain order and accounting records
- Resolve disputes
- Provide customer support
- Meet legal or regulatory requirements
- Maintain security
Google authorization access may be revoked by the user at any time through their Google Account permissions.
12. Data Security
We use reasonable administrative and technical measures to protect personal information against:
- Unauthorized access
- Loss
- Misuse
- Disclosure
- Alteration
However, no internet-based system can guarantee absolute security.
13. Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including the right to:
- Request access
- Request correction
- Request deletion
- Request a copy of your information
- Object to certain processing
- Withdraw consent where applicable
To submit a privacy request, contact us using the information below.
14. California Privacy Rights
California residents may have additional rights under applicable California privacy laws.
Where applicable, these rights may include requesting information about personal data collected, requesting deletion or correction, and opting out of certain data-sharing practices.
Quantellics does not sell personal information for monetary compensation.
15. Third-Party Services
Our website may use third-party services, including:
- Google Analytics
- Gmail API
- WordPress
- WooCommerce
- Payment processors
- Hosting providers
- Email-delivery providers
These third parties may process information according to their own privacy policies.
16. NinjaTrader Products
Quantellics NinjaTrader indicators and Add-Ons operate within the NinjaTrader platform.
Unless specifically stated otherwise for a particular product, Quantellics trading software does not require users to provide broker passwords to Quantellics.
Certain products may process trading or account information locally inside NinjaTrader for the purpose of providing the software’s functionality.
17. Children’s Privacy
Quantellics products and services are not intended for children under 13.
We do not knowingly collect personal information from children under 13.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When changes are made, we will update the effective date at the top of this page.
Material changes to how Google user data is handled will be reflected in this policy.
19. Contact Us
For questions about this Privacy Policy or how Quantellics handles personal information, contact:
Quantellics
Website: quantellics.net
Email: support@quantellics.net